Terms and Conditions

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Thank you for choosing swissness applied. These Terms and Conditions govern returning products purchased from our website. By using our website and initiating returns, you agree to comply with the following terms:

 

1. Return Eligibility:

- Products must be returned within 65 days from the date of purchase.

- Only unused, undamaged, and in their original packaging products are eligible for return.

 

2. Return Authorization:

- Customers must obtain a Return Authorization (RA) number before returning items.

- Returns without a valid RA number will not be accepted.

 

3. Proof of Purchase:

- A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns.

 

4. Return Process:

To initiate a return, please contact our customer service team at info@swissnessapplied.ch.

- Follow our customer service team's instructions to complete the return process.

 

5. Refund Process:

- Refunds will be issued in the original form of payment.

- Store credit may be offered if the original payment method is unavailable.

 

6. Restocking Fee:

- A restocking fee of 10% may be applied to returns, particularly for certain items or under specific circumstances.

 

7. Shipping Costs:

- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

 

8. Damaged or Defective Items:

- If a product is received damaged or defective, customers must contact us within 14 days of receipt to arrange for a return or exchange.

 

9. Refusal of Returns:

- We reserve the right to refuse returns that do not meet the specified conditions outlined in these Terms and Conditions.

 

10. Changes to Terms and Conditions:

- We reserve the right to update or modify these Terms and Conditions at any times. Changes will be effective immediately upon posting on our website.

 

11. Governing Law:

- These Terms and Conditions are governed by and construed by the laws of Switzerland.

 

12. Contact Us:

- If you have any questions or concerns regarding these Terms and Conditions, please get in touch with us at info@swissnessapplied.ch